Unleashing the magic of
Inside Sales AI with customer self-care
We transform sales interactions with customers, accelerating the journey to value creation with hyper productivity you can now control from digital assistants that delight.
If you were asked to list the ideal qualities and capabilities of your best customer serving representatives, what would they be? If you asked your customers to list those same qualities what would they say?
The list would almost certainly include words like - professional, courteous, great communicator and listener, patient, kind, knowledgeable, helpful, empathetic, adaptable, positive, reliable, trustworthy.
Imagine now if you could embody those same qualities, not just in your best customer facing employees, but with your digital representatives too. This is a far cry from the traditional experience customers and consumers have with “digital agents”. Instead they might use words like frustrating, scripted, inflexible, limited, dumb, unhelpful, infuriating.
It no longer has to be this way. Recent advances in generative AI provide a foundation upon which your digital representatives can be the best version of your brand, rather than the worst.
That’s where we come in. We have brought together a world class team of experts in areas such as linguistics, psychology, conversational design, computer science, artificial intelligence and related fields to allow you to build emotionally intelligent digital representatives of your business that can understand, engage and delight your customers.
Our Platform, Your Customers
Cognitive Flexibilty
Perhaps our greatest strength as humans is our situational adaptability. We adjust our conversational style, objectives, emotional behaviour, responses and actions based on what our counterpart says and does. This cognitive flexibility is our core design philosophy and it guides our approach to everything we have built in our platform.
Agentic Architecture
Our platform uses an architecture that devolves reasoning, understanding, emotional intelligence, planning, action taking, memory management, goal seeking, reporting and more into specialised agents that work as a collective unit to engage with your customers in a more contextual and responsive manner.
Brand Safety & Assurance
Your digital representatives must be accurate, on message and protected against malicious intent. We evaluate every customer interaction and generated response, in real-time, using our Brand Safe(TM) assurance system to ensure that both your customers and your own reputation are always protected. Put simply, our reputation is dependent on protecting yours.
Real-time Responsiveness
Conversational interfaces need to optimise latency and relevance during each interaction with your customers. Our novel Conversation Stream(TM) approach allows our agents to operate in parallel, to maximise understanding of your customers intent, mood and needs while minimising delay and maintaining a natural human like experience.